Last Updated: [06/05/2026]
Welcome to ShifaCare.
These Terms & Conditions ("Terms") govern your access to and use of the ShifaCare website, mobile application, telemedicine services, and related healthcare solutions (collectively referred to as the "Platform").
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any provision of these Terms, you should discontinue use of the Platform immediately.
To access certain services, users may be required to create an account.
By registering, you represent and warrant that:
You are at least 18 years of age, or you are using the Platform under the supervision of a parent, guardian, or legally authorized representative.
All information provided during registration is accurate, complete, and current.
You will promptly update your information if any changes occur.
You are responsible for maintaining the confidentiality of your account credentials and all activities conducted through your account.
ShifaCare reserves the right to suspend or terminate accounts that contain inaccurate, misleading, or fraudulent information.
ShifaCare provides digital healthcare services, including but not limited to:
Telemedicine Consultations
Online Appointment Scheduling
Electronic Health Record Management
Prescription Management
Medical Report Storage and Access
Healthcare Communication Services
Health Monitoring and Related Digital Services
The availability of specific services may vary by location, healthcare provider availability, and applicable regulations.
ShifaCare is a technology-enabled healthcare platform that facilitates communication between patients and licensed healthcare professionals.
By using the Platform, you acknowledge and agree that:
Medical consultations provided through the Platform are intended for healthcare guidance and treatment where clinically appropriate.
Telemedicine services may not be suitable for all medical conditions or situations.
Certain medical conditions may require in-person examinations, laboratory testing, diagnostic procedures, or emergency intervention.
ShifaCare does not guarantee any specific medical outcome or treatment result.
The Platform is not intended for medical emergencies.
If you are experiencing a medical emergency, immediately contact emergency services or visit the nearest hospital or healthcare facility.
Appointment availability depends on healthcare provider schedules and availability.
ShifaCare does not guarantee access to any specific doctor or specialist.
Patients are responsible for providing accurate and complete medical information during consultations.
Healthcare providers reserve the right to decline, reschedule, or terminate consultations when clinically or professionally necessary.
Missed appointments may be subject to cancellation policies or applicable fees.
Certain services offered through the Platform may require payment.
By purchasing services through ShifaCare, you agree that:
All applicable fees will be displayed before payment confirmation.
Payments must be completed using approved payment methods.
Applicable taxes, service charges, and processing fees may apply.
Refund requests will be reviewed in accordance with ShifaCare's Refund Policy.
Completed consultations or delivered healthcare services may not be eligible for refunds unless required by applicable law.
ShifaCare reserves the right to modify pricing at any time with appropriate notice.
Users agree to use the Platform responsibly and lawfully.
You agree not to:
Provide false, inaccurate, or misleading information.
Impersonate another individual or entity.
Share account credentials with unauthorized persons.
Upload malicious software, harmful code, or unauthorized content.
Attempt to gain unauthorized access to systems, data, or user accounts.
Interfere with the operation, performance, or security of the Platform.
Use the Platform for unlawful, fraudulent, abusive, or commercial purposes not authorized by ShifaCare.
Failure to comply with these obligations may result in account suspension, termination, or legal action.
Your privacy is important to us.
The collection, storage, processing, and protection of personal and medical information are governed by our Privacy Policy.
By using the Platform, you consent to the handling of your information as described in the Privacy Policy.
All Platform content, including but not limited to:
Logos
Trademarks
Graphics
Text
Software
Designs
User Interface Elements
Documentation
are owned by or licensed to ShifaCare and are protected by applicable intellectual property laws.
Users may not copy, reproduce, modify, distribute, publish, or commercially exploit any content without prior written authorization.
To the fullest extent permitted by applicable law:
ShifaCare acts solely as a technology platform facilitating healthcare services.
Healthcare decisions, diagnoses, and treatment recommendations remain the responsibility of licensed healthcare professionals.
ShifaCare does not guarantee uninterrupted, error-free, or continuous access to the Platform.
ShifaCare shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Platform.
Nothing in these Terms limits liability where such limitation is prohibited by law.
ShifaCare reserves the right to suspend, restrict, or terminate access to the Platform at its sole discretion where users:
Violate these Terms.
Engage in fraudulent, abusive, or unlawful conduct.
Misuse healthcare services.
Compromise Platform security.
Breach applicable regulations or healthcare standards.
Termination does not affect any legal rights or obligations that accrued before termination.
The Platform may integrate with third-party services, including:
Payment Providers
Healthcare Systems
Communication Services
Cloud Infrastructure Providers
ShifaCare is not responsible for the content, policies, availability, or practices of third-party services.
Users should review the terms and policies of any third-party services they access through the Platform.
ShifaCare reserves the right to:
Modify, suspend, or discontinue any feature or service.
Update these Terms at any time.
Updated Terms will be published on the Platform with a revised effective date.
Continued use of the Platform after updates become effective constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdictions where ShifaCare operates.
Any dispute, claim, or controversy arising from the use of the Platform shall be resolved through the appropriate courts, regulatory authorities, or dispute resolution mechanisms as required by applicable law.
For questions, concerns, or requests relating to these Terms & Conditions, please contact:
ShifaCare Support Team
Email: support@shifacare.health
Website: www.shifacare.health
By accessing or using the ShifaCare Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
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