Last Updated: [06/05/2026]
Welcome to ShifaCare.
At ShifaCare, we are committed to protecting your privacy and safeguarding the confidentiality, integrity, and security of your personal and health information. This Privacy Policy outlines how we collect, use, store, process, disclose, and protect your information when you access or use our website, mobile applications, telemedicine services, and related healthcare solutions (collectively referred to as the "Platform").
We recognize the importance of maintaining trust and transparency in healthcare. Our privacy practices are designed to comply with applicable data protection, healthcare, and privacy regulations while ensuring a secure and reliable experience for all users.
By accessing or using the ShifaCare Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
To provide healthcare services effectively and securely, we may collect the following categories of information:
Information that identifies or relates to you, including:
Full Name
Email Address
Mobile Number
Date of Birth
Gender
Residential Address
Nationality
Profile Information
Emergency Contact Information
Information necessary for healthcare consultations and medical services, including:
Medical History
Current Health Conditions
Symptoms and Diagnoses
Consultation Records
Prescriptions
Laboratory and Diagnostic Reports
Medical Documents and Images
Treatment Plans
Healthcare Provider Notes
For paid services, we may collect:
Transaction Information
Billing Details
Subscription Information
Payment Status and History
All payment transactions are processed through secure and certified third-party payment providers. ShifaCare does not store complete payment card details on its systems.
When you interact with our Platform, we may automatically collect:
Device Information
Browser Type and Version
Operating System
IP Address
Location Data (where permitted)
Log Files
Session Activity
Platform Usage Analytics
Error Reports and Performance Metrics
We use your information for legitimate healthcare and business purposes, including:
Providing telemedicine consultations and healthcare services
Managing appointments and healthcare schedules
Maintaining secure electronic health records
Facilitating communication between patients and healthcare professionals
Processing payments and subscriptions
Sending appointment confirmations, reminders, and service notifications
Improving platform functionality, performance, and user experience
Personalizing healthcare services and recommendations
Preventing fraud, misuse, and unauthorized access
Conducting security monitoring and risk assessments
Complying with applicable legal, regulatory, and healthcare obligations
ShifaCare respects your privacy and does not sell, rent, or trade your personal information.
Information may be shared only when necessary and in accordance with applicable laws.
Your information may be shared with licensed doctors, specialists, healthcare professionals, and authorized medical personnel involved in your treatment and care.
We may engage trusted third-party providers to support our operations, including:
Payment Processing Services
Cloud Hosting Providers
Data Storage Services
Technical Support Services
Analytics and Performance Monitoring Services
These providers are contractually required to maintain confidentiality and implement appropriate security measures.
We may disclose information when required to:
Comply with applicable laws and regulations
Respond to lawful requests from governmental authorities
Protect the rights, safety, and security of patients, healthcare providers, and the Platform
Investigate suspected fraud, misuse, or security incidents
Protecting patient information is one of our highest priorities.
ShifaCare implements industry-standard administrative, technical, and physical safeguards, including:
SSL/TLS Encrypted Communications
Secure Cloud Infrastructure
Data Encryption at Rest and in Transit
Multi-Layer Security Controls
Role-Based Access Management
Continuous Security Monitoring
Vulnerability Assessments and Security Audits
Secure Backup and Recovery Procedures
While we maintain robust security measures, no system can guarantee absolute security. Users are encouraged to maintain strong passwords and protect their account credentials.
Depending on applicable laws and regulations, you may have the right to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your account and personal information, subject to legal retention requirements
Withdraw consent where applicable
Restrict or object to certain processing activities
Request a copy of your personal data
Lodge complaints regarding privacy concerns
Requests may be submitted through our support channels and will be reviewed in accordance with applicable regulations.
ShifaCare retains personal and medical information only for as long as necessary to:
Deliver healthcare services
Maintain medical records
Comply with legal, regulatory, and healthcare obligations
Resolve disputes and enforce contractual agreements
Support operational and security requirements
Medical records may be retained for periods required by applicable healthcare regulations and professional standards.
ShifaCare uses cookies and similar technologies to:
Enhance platform functionality
Improve user experience
Remember user preferences
Analyze platform performance
Monitor service reliability and security
Users may modify cookie preferences through their browser settings. Certain features of the Platform may be affected if cookies are disabled.
ShifaCare is committed to protecting children's privacy.
Healthcare services involving minors may only be accessed and managed by parents, legal guardians, or authorized representatives in accordance with applicable laws and healthcare regulations.
We do not knowingly collect information from minors without appropriate authorization.
Where applicable, your information may be processed, stored, or transferred across jurisdictions to support the operation of our healthcare services.
In such cases, ShifaCare implements appropriate safeguards to ensure that personal information remains protected in accordance with applicable privacy laws and industry standards.
ShifaCare reserves the right to update or modify this Privacy Policy at any time.
Any changes will be published on this page together with the updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
We encourage users to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
ShifaCare Support Team
Email: support@shifacare.health
Website: www.shifacare.health
ShifaCare is committed to maintaining the highest standards of privacy, security, and patient trust while delivering accessible and innovative healthcare services.
Waiting for patient to join